“Smart Component”
Three things that bring significant value.
Proactive about Needs
Save them money
…Make a visual impression
…Know first 30 words so you don’t stumble
… Go about your business
”Put offs Go up!”
Concept “Personal Promise Pledge”
Define first Impression
I’m your linen Guy
How do you meet a new chef / owner?
Route Manager Weekly Steps
* Save Money – Lower Cost
* Check Stock: Never run out, Stock adjustment, pull bad stock
Personalization: Use customers name, check in, meet and greet, smile
* Personal Contact
Answer questions
Introduce New Product
Housekeeping
Rotate Stock
Gather Particulars
Attitude: “No care in the world” make them friends
Check in: What did you do, tell them what you did before you leave ““I verified your napkin count”
* Then Ask Before you go: “Is there something else I can do before I go!”
